FAQs (updated December 2017)
When will I get my order?
In the following days of your order. The units have been produced last summer and autumn so they are in stock in our warehouse. Follow the In/Out twitter feed for the most up-to-date information.
What is the price of the device?
The first device is now sold for $229, the second device $199. Those prices are in USD for USA. If you live outside of USA, prices differ depending of your currency.
When will my credit card be charged? Are you storing credit card info?
Your credit card is charged when ordering. Credit card information is immediately sent to the Stripe payment service (the "new Paypal") and it's NOT stored on the In/Out server at any moment. Credit card is the only payment method possible.
Can I cancel or return my order?
Due to the relatively low price of the device, no cancel or return is possible.
What is included in each order?
The device, a battery and a protective rubber sleeve. The net post attachment and its band. A short USB cable and a carrying packaging.
Is there any major difference between what has been announced in March and what is going out of the production line?
A few minor adjustments have been made to the production units but no significant changes have been made to the original prototype.
What software is shipped with the In/Out device?
Software shipped in the first batch is labeled as BETA. It doesn't support double and some very difficult environments (low light, sun facing right into the device) might prevent the In/Out device from recognizing the court. Upgrade will be provided every month to improve the line calling detection and add more features.
In/Out can be upgraded with a spare microSD card or over-the-air when connected to an Android or iOS phone/tablet.
In a nutshell, think the In/Out experience like the Tesla car: great hardware, software upgrade to fix bug and add more features.
Can it work for double play?
It will with release 1.0 but not with the first beta release. No hardware modification will be needed - in other words, the In/Out hardware of the first batch is good for double. It's recommended for double to have a second In/Out on the other net post to improve line call in case one of the players covers the ball bounce from the first device point of view.
What's the difference between using one and two devices?
The experience is exactly the same. The advantage of two devices is better reliablity, better detection and better precision. Beta software supports the use of two devices. It's highly recommended to use two devices for double.
How can I extend the battery experience of In/Out?
The In/Out device comes with one removable battery.
If you select the option to record video while doing line calling, battery will drain quicker. You have two options to extend the experience of In/Out:
- buy an additional In/Out battery. In/Out has been designed so that the battery is removable. It's very easy to switch: you even don't need to remove the In/Out device from the net post.
- Or you can bring your own power bank with a USB cable. Just put your bank at the bottom of the net post and plug the USB cable into the In/Out device. It will power the device and also recharges the battery. This second option is probably best as you can get the device running as long as your power bank is big.
How is the device protected?
The device is reinforced and protected with a rubber sleeve, named the smiley protector. That being said, if you hit your 140mph (second) serve and specifically target the net post, there is no guarantee of what's going to happen! At $229 and $199, the economics don't make possible to build a transparent kevlar cage around each device... Actually, we are currently buidling a kevlar carbon cage for the device - hahaha. More info about that in 2018.
For the second batch, we might offer an insurance coverage similar to what is offered for cell phone in case of the fall of the device.
What is the warranty?
The warranty is six month long from the date of shipping and ONLY covers failure of the electronics parts. Shipping back to California is at the charge of the customer ; we will repair or replace failed electronics and we will ship back for free.
Which countries are you shipping to?
USA, Argentina, Australia, Belgium, Brazil, Canada, China, Denmark, Estonia, Finland, France, Great Britain, Germany, Greece, Ireland, Italy, Japan, Latvia, Lithuania, Mexico, Netherlands, Poland, Portugal, Puerto Rico, Russia, Spain, Singapore, Sweden, Switzerland, Thailand. If your country is not in the list, contact firstname.lastname@example.org.
What is the shipping method and pricing?
Shipping to USA costs $19 for one device, $25 for two devices ; it will take two to three days for shipping to USA. International shipping cost vary per country. See ordering page for exact pricing. It will take at least one week. There is no handling fee.
Will I have to pay taxes?
You will have to pay taxes (8.5%) only if your shipping address is to California. For international order, it's impossible to predict what the customs of your countries are going to intercept and do. We will put a low-amount commercial invoice so that if you have to pay some customs fees, it will be very minimum.
On which surface does the In/Out device work?
Any surface. Hard court, carpet, clay, grass. As long as there are white lines.
What's the precision of the In/Out device?
In/Out is 99% accurate, 100% trustworthy. If you disagree with the device call, you can immediately review the video of the ball bounce and see by yourself. In/Out is ideal for your Sunday tournament match, for recreational play or junior tennis.
Can it detect let serve?
Yes. There is an accelerometer inside the device that detects when the ball hits the net.
Does it work indoor? Under the lights?
Yes. Though the lights need to be of good quality.
Can I install the device on any net post?
Yes. Our smart attachment system has been designed to work with ANY net post.
How long does it take to install the device?
In seconds, the device can be up and ready to do line calling.
What's the quality of the recorded video?
1080p for each half-court. Note that the screen resolution and framerate used for the line call features are different from the ones for recording.
What's the storage capacity of the device?
There is 4GB of internal storage. There is also an external SD card slot for use of any of your existing cards.
Does the device produce sound to call a ball in or out?
Yes. You can modify the device settings so that the device produces light, loud sound or both for each call.
Does the device support pickleball?
Right now, no. But hardware should be good for this sports. Once In/Out software reaches version 1.0, there will be a toggle tennis/pickleball in the software settings.
If your question is not answered, you can ask it here.