FAQs

What is the price of the device?

The first device is sold for $229, the second device $199. Those prices are in USD for USA and international orders.



When will my credit card be charged? Are you storing credit card information?

Your credit card is charged when ordering. Credit card information is immediately transfered to the Stripe payment service (the "new Paypal") and is NOT stored on the In/Out server at any moment. Credit card is the only payment method possible.



Can I cancel or return my order?

Until the software is in beta, any sale is final and there is no cancel or return possible. The chosen economic model is to have an "indolore" very low price so that In/Out is affordable to everyone. This doesn't permit to have customers to try the device and return if they don't like it.

This policy will most likely change in the future when software is labeled 1.0 accompagnied by a potential price increase.



What is included in each order?

The device, a battery and a protective rubber sleeve. The net post attachment and its band. A short USB cable and a carrying packaging.



Is there any major difference between hardware version 1.0 (2017) and hardware version 1.1 (2018)?

There is no fundamental difference between hardware version 1.0 and 1.1. Electronics specifications are the same. Nevertheless, lessons have been learnt with the 2017 production so a few adjustments have been made on the plastics parts in order to improve the production yield and the robutness of the product.

This includes (not exhaustively):
- a carrying ball made of better materials that can resist any external shock
- a redesign of the plastic enclosure around the cameras so that the lenses are more securely fastened
- an ergo that prevents the battery from being inserting upside down
- the shipping packaging has been reinforced
- a user manual printout is provided



What software is shipped with the In/Out device?

Software shipped is now labeled as BETA 2. There have been considerable improvements since the very first release in Autumn 2017 that was aggressively labeled beta. The video record feature and the stats analysis are working well and are at the level of a version 1.0 release. court detection and line calling have been greatly improved. There are still very difficult environments (shadows creating "competing" line, court in very challenging light conditions) that alters the accuracy of the system.

Current software is now features complete.
Accuracy and reliablity are the only items left on the bug list for a 1.0 release. Upgrade have been provided every month showing the dedication to improve the software as quickly as possible.

In/Out can be upgraded with a spare microSD card or over-the-air.

In/Out uses intense computer vision algorithm and like autonomous cars. Fortunately, the outcome of a bad decision has less implication than with a car! Tennis remains a game.



Can it work for double play?

It will when software reached version 1.1 but it's not currently the case with beta 2. No hardware modification will be needed - in other words, the In/Out hardware is good for double. Nevertheless, it's very highly recommended for double to have a second In/Out on the other net post otherwise they could be some line call misses when the third or fourth player is in front of the lone device.



What's the difference between using one and two devices?

The experience is exactly the same. The advantage of two devices is better reliablity and better precision. Beta software supports the optimized communication between the two devices.

For video and stats, one device is enough. For line calling, two devices is recommended.



How can I extend the battery experience of In/Out?

The In/Out device comes with one removable battery.

If you select the option to record video while doing line calling, battery will drain quicker. You have two options to extend the experience of In/Out:

- buy an additional In/Out battery. In/Out has been designed so that the battery is removable. It's very easy to switch: you even don't need to remove the In/Out device from the net post.

- Or you can bring your own power bank with a USB cable. Just put your bank at the bottom of the net post and plug the USB cable into the In/Out device. It will power the device and also recharges the battery. This second option is probably best as you can get the device running as long as your power bank is big.



How is the device protected?

The device is reinforced and protected with a rubber sleeve, named the smiley protector. A fixed carbon fiber cage around the device, sold as an accessory, is available for purchase.



What is the warranty?

The warranty is six month long from the date of shipping and ONLY covers failure of the electronics parts. There is only one free round trip shipping for US customers in case the warranty applies.



Which countries are you shipping to?

USA, Argentina, Australia, Belgium, Brazil, Bermuda, Bulgaria, Canada, Chile, China, Cyprus, Denmark, Estonia, Finland, France, Great Britain, Germany, Greece, Hong Kong, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Malaysia, Mexico, Netherlands, New-Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Spain, Singapore, Slovenia, South Africa, South Korea, Sweden, Switzerland, Taiwan, Thailand, Turkey, Uruguay. If your country is not in the list, contact inout@inout.tennis.



What is the shipping method and pricing?

Shipping to USA costs $19 for one device, $25 for two devices ; it will take two to three days for shipping to USA. International shipping costs are $59 for one device, $75 for two devices. There is no handling fee.



Will I have to pay taxes?

You will have to pay taxes (8.5%) only if your shipping address is to California. For international order, it's impossible to predict what the customs of your countries are going to intercept and do. A commercial invoice with a relatively low amount is attached to the packaging so that if you have to pay some customs fees, it will be as minimum as possible.



On which surface does the In/Out device work?

Any surface. Hard court, carpet, clay, grass. As long as there are white lines.



What's the precision of the In/Out device?

In/Out is 99% accurate, 100% trustworthy. If you disagree with the device call, you can immediately review the video of the ball bounce and see by yourself. In/Out is ideal for your Sunday tournament match, for recreational play or junior tennis.



Does it work indoor? Under the lights?

Yes. Though the lights need to be of good quality.



Can I install the device on any net post?

Yes. Our smart attachment system has been designed to work with ANY net post.



How long does it take to install the device?

In seconds, the device can be up and ready to do line calling.



What's the quality of the recorded video?

1080p for each half-court. Note that the screen resolution and framerate used for line calling are different from the ones for recording.



What's the storage capacity of the device?

There is 4GB of internal storage. There is also an external SD card slot for use of any of your existing cards. Any microSD card should work.



Does the device produce sound to call a ball in or out?

Yes. You can modify the device settings so that the device produces light, loud sound or both for each call.



Does the device support pickleball?

Right now, no. The camera hardware should be good for this sports. A different attachment might be needed - this is not sure yet. Once In/Out software reaches version 1.0, there will be a toggle tennis/pickleball in the software settings. The customization for pickleball has been pushed a little bit as focus on tennis was the priority. But there is an interest and a commitment to do pickleball as soon as possible.



If your question is not answered, you can ask it here.